A customer reached out to DMI Draincare & Groundworks with an urgent issue regarding their garden, which had flooded, causing significant concern. The flooding appeared to be caused by a malfunction in the drainage system, as the wastewater was not draining away as it should. Despite any previous efforts to remedy the problem, the water remained stagnant, indicating a potential blockage or damage within the drainage network that required immediate attention. The customer was seeking a prompt and effective solution to prevent further flooding and potential damage to their property.